Refund policy
Refund & Return Policy
This Refund & Return Policy applies to all purchases made from Manus Tutum Goalkeeping.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, the following conditions must be met:
✅ Items must be unused, unworn, and in original packaging
✅ Proof of purchase is required
How to Request a Return
To initiate a return, please contact us at:
Returns must be approved before items are sent back.
Unauthorised returns will not be accepted.
Refunds
Once your return is received and inspected, and approved, your refund will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Non-Returnable Items
We do not accept returns on the following items:
🚫 Sale items
🚫 Gift cards
🚫 Custom or personalised products
European Union 14-Day Cooling-Off Period
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.
Returned items must be in the same condition as received, unused, and in original packaging.
Business Information
Manus Tutum Goalkeeping
21 Norrie Place, Stoke
Nelson 7011
New Zealand
📧 Email: primary : info@manustutumgoalkeeping.com
Secondary :manustutum1@gmail.com