Refund policy
Refund & Return Policy
Manus Tutum Goalkeeping — Australia
At Manus Tutum Goalkeeping, we want you to shop with confidence. This policy explains our returns, exchanges and refunds for physical products purchased through mtgoalkeeping.com.
This policy does not establish cancellation terms for goalkeeper coaching services. For coaching-related enquiries, please contact us. Your applicable statutory consumer rights remain protected.
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.
For a major problem, you can generally choose a refund or replacement. For a minor problem, we may first provide a remedy within a reasonable time, in accordance with Australian Consumer Law.
These rights apply regardless of our 30-day change-of-mind return period and may also apply to sale, clearance and personalised products.
Nothing in this policy limits your statutory consumer rights.
2. 30-Day Change-of-Mind Returns
We offer a voluntary 30-day return period for eligible physical products.
You may request a change-of-mind return within 30 days of receiving your order.
To qualify for a voluntary change-of-mind return:
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The product must be unused and unworn.
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The product must be in its original packaging.
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You must provide proof of purchase.
We reserve the right to decline discretionary returns that do not meet these conditions.
These requirements do not apply to claims made under Australian Consumer Law for products that fail to meet consumer guarantees.
3. Items Excluded From Change-of-Mind Returns
We do not accept voluntary change-of-mind returns for:
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Sale or clearance items.
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Gift cards.
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Custom or personalised products.
These exclusions do not affect your rights to a remedy under Australian Consumer Law.
4. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged on arrival, incorrectly supplied or not as described, please contact us.
Email: manustutum1@gmail.com
Please provide your order number or other proof of purchase and a description of the problem.
Photos can help us investigate your concern but are not mandatory for exercising your statutory rights.
Products with a problem covered by Australian Consumer Law do not need to be unused or returned in their original packaging.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
5. How to Request a Return
To request a voluntary change-of-mind return:
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Email manustutum1@gmail.com within 30 days of receiving your order.
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Provide your order number and the reason for your return.
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Our customer support team will review your request and provide return instructions.
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Once your voluntary return has been approved, securely package the product and send it to the address below.
Authorised Return Address:
Manus Tutum Goalkeeping
3 Norris Avenue
Rockingham WA 6168
Australia
Please contact us before posting a return to ensure it is processed correctly.
Approval is required for discretionary change-of-mind returns. This process does not restrict your right to seek a remedy for faulty goods under Australian Consumer Law.
6. Return Shipping Costs
Change-of-mind returns:
Customers are responsible for arranging and paying for return shipping.
We recommend using a tracked postage service and keeping proof of postage.
Faulty or non-compliant products:
Where a product is confirmed to have a problem covered by Australian Consumer Law, we will reimburse reasonable return shipping costs as required by law.
If a product is large, heavy or difficult to return, we will arrange collection or otherwise meet our legal obligations.
7. Refund Amounts and Processing
For approved change-of-mind returns:
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We refund the purchase price of eligible returned products.
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Original outbound delivery charges are not refunded.
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No restocking fee is charged.
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Customers are responsible for return shipping costs.
Once the returned product has been received, inspected and accepted, we aim to issue the refund within 10 business days.
Refunds are generally issued to the original payment method.
Your bank or payment provider may require additional time to make the funds available.
Where a refund is required under Australian Consumer Law, the refund amount, applicable delivery costs and processing timeframe will be determined in accordance with your statutory rights, rather than the limitations of our voluntary change-of-mind policy.
8. Exchanges
If you wish to exchange an eligible product, please contact us at manustutum1@gmail.com.
Voluntary exchanges are subject to product availability and our change-of-mind eligibility conditions.
Your rights to a replacement or other remedy under Australian Consumer Law remain unaffected.
9. Proof of Purchase
We may request reasonable proof of purchase when processing a return, exchange or refund.
Acceptable evidence may include an order confirmation, receipt, order number or another record reasonably demonstrating the purchase.
10. Business and Contact Information
Business Name: Manus Tutum Goalkeeping
ABN: 44 973 840 214
Business and Returns Address:
3 Norris Avenue
Rockingham WA 6168
Australia
Postal Address:
PO Box 221
Rockingham WA 6968
Australia
Customer Support Email: manustutum1@gmail.com
Website: https://mtgoalkeeping.com/
Please send product returns to the authorised returns address, not the postal PO Box.
11. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.